Return Policy

30-Day Returns

• Customers can return unused items within 30 days of delivery.
• Item must be in its original packaging and condition.
• Please contact support before returning the item.

Damaged or Incorrect Items

• If an item arrives damaged, defective, or incorrect, we will replace it or provide a refund at no additional cost.
• Send an email to homewardgoodsco@gmail.com and provide photos of the damaged item in your email.

Non-Returnable Items
Examples:

• Opened pet food or treats
• Perishable products
• Personalized/customized items
• Hygiene-related products that have been used

Refund Processing

• Refunds are issued to the original payment method after the returned item is received and inspected.
• Processing time: typically 5–10 business days after approval.